Return & Refund Policy

Return & Refund Policy for SPEKS

Return Eligibility and Timeframe

At SPEKS, products purchased from our collection, including Shop All, Magnetic, and Squish lines, may be returned within 30 days following delivery. Return requests made after this 30-day period will generally not be accepted unless a longer timeframe is required by applicable law.

Conditions for Returns

To qualify for a return, items must meet the following criteria:

Remain in their original condition and packaging.
Be unused except for reasonable inspection to confirm quality and condition.
Show no damage due to improper use.
Include all original accessories and components.
Be connected to the original order from SPEKS.

Please note that some products might have additional, product-specific return conditions.

Non-Returnable Items

Certain products cannot be returned due to their nature or condition. This includes but is not limited to:

Customized or personalized products.
Hygiene-related items.
Final-sale merchandise.
Any other products where the law permits return restrictions.

How to Request a Return

Before sending back a product, please contact SPEKS customer support at florianayexo@gmail.com to initiate your return request. When you reach out, provide your order details along with the reason for your return. We may require additional information or photographs to assess your request properly.

If your return is approved, you will receive detailed instructions on how to complete the return process.

Return Shipping Costs

When returns are due to preference, sizing, a change of mind, or similar reasons, customers are responsible for the cost of return shipping. However, if your item is defective, damaged, or was shipped incorrectly, we will provide alternative arrangements for the return shipping.

Please be aware that original shipping fees are generally non-refundable where allowed by law.

Refund Processing

Returned products will be inspected upon receipt by SPEKS. If your return meets the stated conditions and is approved, a refund will be issued to your original method of payment within 5 to 10 business days. The time it takes to see the refund may vary depending on your payment provider.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or not what you ordered, contact SPEKS customer support promptly at florianayexo@gmail.com. To assist with our investigation, you might be asked to provide photographs, packaging information, and order details.

Exchanges

Requests for replacements or exchanges depend on product availability. If we cannot provide the exact replacement, we will explore other appropriate solutions with you.